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How long do I have to return an item?
You have 30 days from the date of delivery to request a return.

What are the return conditions?

• Item must be unworn, unused, with tags

• Must be in original packaging

• Include proof of purchase

How do I start a return?
Email us at info@summerseasirenswimwear.com
Once approved, we’ll send you a return shipping label and instructions.

Where do I send my return?
66 Bedford Road, Ardross WA 6153, Australia
Note: Returns sent without prior approval will not be accepted.

Can I exchange an item?
We recommend placing a new order after your return is approved.

DAMAGED OR INCORRECT ITEMS

What if my item arrives damaged or incorrect?
Contact us immediately at info@summerseasirenswimwear.com
We’ll resolve the issue as quickly possible.

NON-RETURNABLE ITEMS

Which items can’t be returned?

• Sale items & gift cards

• Custom or personalised products

• Perishables (e.g. food, flowers)

• Personal care items (e.g. beauty products)

• Hazardous goods (e.g. flammable liquids)

EU CUSTOMERS

Do I have a cooling-off period?
Yes. EU customers have 14 days to cancel or return an order for any reason.
Items must meet the same return conditions.

REFUNDS

When will I receive my refund?
Once your return is inspected and approved, refunds are processed within 10 business days.
If you haven’t received it after 15 business days, please contact us.